Privacy Policy

This Privacy Policy explains how Removemove.ddd ("we", "us", "our") collects, uses, stores, discloses, and protects your personal information when you visit our website, contact us, or use our services. We are a New Zealand-based agency and comply with the Privacy Act 2020, its Information Privacy Principles (IPPs), and related codes of practice. Where visitors are located in the European Economic Area, we also respect applicable requirements under the General Data Protection Regulation (GDPR).

1. Agency and Contact Details

Under the Privacy Act 2020, we are the agency responsible for your personal information.

Removemove.ddd
77 Tay Street, Invercargill 9810, New Zealand
Email: managers@removemove.world
Phone: +64 3 218 2989

For privacy enquiries, complaints, or requests to access or correct your information, contact us using the details above. We will respond to verified requests as soon as reasonably practicable, and within 20 working days as required by the Privacy Act 2020.

2. Personal Information We Collect

We collect only information that is reasonably necessary for our stated purposes. Categories include:

• Identity and contact information: name, email address, phone number (if you provide it), and the content of messages submitted through our contact form or email signup.
• Booking and transaction information: masterclass preferences, attendance records, and payment-related details where applicable (processed through secure third-party payment providers where used).
• Technical and usage information: IP address, browser type, device type, operating system, referring URL, pages visited, and session duration. Some of this is collected through cookies and similar technologies — see our Cookie Policy.
• Communications: records of correspondence, including emails and form submissions, when you contact us about masterclasses or general enquiries.
• Consent records: your cookie preferences, marketing opt-ins, and GDPR consent checkbox selections, including the date and time they were given.

Information we do not intentionally collect: We do not ask you to provide health records or other sensitive health information through this website. Please do not include medical diagnoses, treatment details, or other sensitive health information in contact form messages. If incidental health-related information is provided voluntarily, we will handle it in accordance with the Health Information Privacy Code 2020 where applicable, and delete it if it is not needed for our purposes.

Source of collection: We collect information directly from you when you fill in forms, subscribe to updates, book a class, or contact us. We may also collect limited technical information automatically when you browse our site (IPP 3 — collection from the individual concerned).

3. Purposes of Collection and Use

We collect and use personal information only for lawful purposes connected with our functions. Specifically:

• To respond to your enquiries and communicate with you about our services (IPP 10 — limits on use).
• To process masterclass bookings and manage attendance (IPP 1 — purpose of collection).
• To send session updates and newsletters where you have opted in, in compliance with the Unsolicited Electronic Messages Act 2007 (IPP 1 and IPP 4).
• To operate, maintain, and improve our website, including analytics where you have consented via our cookie banner.
• To send marketing communications only where you have given express consent, with a clear unsubscribe option in every message.
• To comply with legal obligations, including tax and accounting requirements.
• To protect the security and integrity of our website and prevent fraud or misuse.

We will not use your personal information for a purpose other than the purpose for which it was collected, unless we believe on reasonable grounds that the new use is directly related to the original purpose, or we have your authorisation, or the use is permitted by the Privacy Act 2020 (IPP 10).

4. Collection Notice

When we collect personal information from you, we inform you of:

• the fact that information is being collected;
• the purpose of collection;
• the intended recipients of the information;
• your right to access and request correction of the information;
• the name and address of the agency collecting the information.

This notice is provided through this Privacy Policy, our contact form (which links to this policy), our cookie banner, and any booking communications we send. If we collect information from a third party, we take reasonable steps to ensure you are aware of the collection (IPP 3).

5. Disclosure of Personal Information

We do not sell your personal information. We may disclose information to:

• Service providers who assist with website hosting, email delivery, analytics (where consented), and payment processing. These providers may only use your information to perform services on our behalf and must protect it appropriately (IPP 11).
• Professional advisers such as accountants or lawyers, where necessary and subject to confidentiality obligations.
• Government agencies or courts when required or authorised by New Zealand law.

We take reasonable steps to ensure that personal information disclosed to others is protected and used only for authorised purposes (IPP 5 — storage and security; IPP 11 — limits on disclosure).

6. Overseas Disclosure

Some of our service providers (for example, website hosting, email, analytics, or embedded map services) may store or process personal information outside New Zealand, including in Australia, the United States, or the European Union.

Before disclosing personal information overseas, we take reasonable steps to ensure the recipient protects your information in a way that, overall, provides comparable safeguards to those in the Privacy Act 2020 (IPP 12). This may include contractual obligations, reviewing the privacy laws of the destination country, or obtaining your authorisation where appropriate.

If you would like more information about which countries your data may be sent to, contact us using the details in Section 1.

7. Data Retention and Destruction

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law:

• Contact form submissions: up to 24 months after our last communication with you, unless a longer period is required by law.
• Email subscriptions: until you unsubscribe or ask us to delete your details.
• Analytics data: up to 26 months, in anonymised or aggregated form where practicable.
• Booking and financial records: up to 7 years, in line with New Zealand tax and financial record-keeping requirements.
• Consent records: for the duration of the consent plus a reasonable period thereafter for audit purposes.

When personal information is no longer needed, we take reasonable steps to destroy it or ensure it is de-identified (IPP 9 — retention).

8. Security Safeguards

We take reasonable security safeguards to protect your personal information against loss, unauthorised access, use, modification, or disclosure (IPP 5). Measures include:

• HTTPS encryption for data transmitted through our website;
• access controls limiting who within our organisation can view personal information;
• secure storage of electronic records;
• regular review of our data handling practices.

No method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Notifiable Privacy Breaches

Under the Privacy Act 2020, if a privacy breach has caused or is likely to cause anyone serious harm, we are required to notify the Office of the Privacy Commissioner and affected individuals as soon as practicable. If you believe your personal information has been compromised in connection with our services, please contact us immediately so we can investigate and take appropriate steps.

10. Your Rights Under New Zealand Law

Under the Privacy Act 2020, you have the right to:

• Access personal information we hold about you (IPP 6). We will respond within 20 working days. We may need to verify your identity before releasing information.
• Request correction of personal information you believe is inaccurate, incomplete, out of date, or misleading (IPP 7). If we disagree with a correction request, we will record your request and inform you of steps you can take, including complaining to the Privacy Commissioner.
• Withdraw consent for optional uses such as marketing emails or non-essential cookies. Withdrawal does not affect processing that occurred before withdrawal.
• Opt out of direct marketing at any time using the unsubscribe link in our emails or by contacting us directly.

To exercise any of these rights, email managers@removemove.world or write to 77 Tay Street, Invercargill 9810, New Zealand.

11. Complaints

If you have a concern about how we have handled your personal information, please contact us first. We will investigate and respond within a reasonable time.

If you are not satisfied with our response, you may complain to the Office of the Privacy Commissioner:

• Website: www.privacy.org.nz
• Phone: 0800 803 909 (New Zealand)
• Post: PO Box 10094, Wellington 6140, New Zealand

Visitors in the European Economic Area may also lodge a complaint with their local data protection supervisory authority.

12. Unique Identifiers

We do not assign unique identifiers (such as customer numbers) unless necessary for our functions. Analytics cookies may assign pseudonymous identifiers where you have consented — see our Cookie Policy (IPP 13).

13. Children's Privacy

Our website and masterclasses are intended for adults and young people aged 16 and over. We do not knowingly collect personal information from children under 16 without parental or guardian consent. If you believe a child has provided us with personal information without appropriate consent, contact us and we will take steps to delete it.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page will indicate when changes were made. Material changes will be communicated where appropriate. We encourage you to review this policy periodically.

15. Contact

For any privacy-related questions, access requests, correction requests, or complaints:

Removemove.ddd
77 Tay Street, Invercargill 9810, New Zealand
Email: managers@removemove.world
Phone: +64 3 218 2989